Record closed tickets in Zendesk to Google Sheets
Connectors: Zendesk, Google Sheets Functions: Continue If
Connectors: Zendesk, Google Sheets
Functions: Continue If
Tracking Zendesk tickets can be tricky, especially if not everyone on the team has access to Zendesk.
This FLO triggers whenever a Zendesk ticket is updated. If it’s been closed, the FLO writes information about the ticket into a Google Sheet. To use the FLO, you first need to create a Google Sheet with the correct column names: Subject, Description, Assignee, Type, Priority, Status, Closed Date, Ticket URL, and Ticket ID. You can find a sample here.
Extend this FLO
You can tweak the FLO to record more or fewer fields in your Google Sheet. Additionally, you can easily change the FLO to write to a different spreadsheet or any other application.
More Solution Templates
Extend your SaaS ecosystems native integrations by using pre-built API connectors to hundreds of applications and create integrations and automations with WNDYR's consulting team guiding you along every step of the way.