Create new Wrike tasks from Zendesk tickets

Connectors: Wrike, Zendesk     Functions: Lookup

Connectors: Wrike, Zendesk

Functions: Lookup

Problem

A company’s Support team works in Zendesk but their Dev team works in Wrike. The Dev team does not always know when a support issue is opened. Creating new tasks in Wrike often involves a manual process after the Support team sends a message to the Dev team.

Solution

For all new tickets in Zendesk create a new task in Wrike. This speeds up the process and reduces the error-prone manual re-entry of information.

Extend this FLO

Add conditional logic so only certain tickets result in the automatic creation of new tasks. Additional FLOs can be written to send updates back to Zendesk when there are updates in Wrike.

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