[Case Study Download]

Workfront Improves the Customer Experience by Connecting Key Apps with Azuqua

What they built:

When a new customer is marked as won in Salesforce, Azuqua triggers a project in Workfront and continuously syncs all relevant data.

Key benefits to this workflow:

  • When a new customer is marked as won in Salesforce, Azuqua triggers a project in Workfront and continuously syncs all relevant data.
  • As projects progress in Workfront, Azuqua ensures the proper information is constantly synced across other key applications that teams use, like Salesforce.
  • When a negative NPS survey response is received within Workfront, Azuqua triggers an escalation process and assigns the response to an executive for immediate follow-up.

“I was up and running with Azuqua right away without having to learn the code methodology or wade through unfamiliar API documentation. I was able to integrate different systems with Azuqua unbelievably fast.”

 

– Elise Chou, Senior Operations Manager, Workfront

 

Download case study