Supercharging Zendesk: How to Easily Connect to Salesforce and JIRA to Transform Customer Support


Webinar Overview

Check out this webinar recording where we’re using real-world customer examples to show you how customer-centric companies are ensuring a rapid and effective response to customer issues by connecting Zendesk to their other SaaS apps, including Salesforce, Google Drive, Slack, and JIRA.

Companies lose more than $62 billion every year due to poor customer service. With the best companies continually re-setting the bar and increasing customer expectations, companies who respond to customer service issues faster and provide a coordinated response will stand out and win business every time.

We show you how easy it is to:

  • Prompt immediate action by sending SMS messages via Twilio when critical support tickets are created in Zendesk.
  • Connect your support team to your engineers by synchronizing and creating JIRA issues
  • Get your entire account team on the same page by creating a new Salesforce record and creating a custom Slack channel where sales, customer success, and support can collaborate together to solve customer issues.