Convert new Gmail messages to Zendesk tickets

Connectors: Gmail, Zendesk     Functions: Compose

Connectors: Gmail, Zendesk

Functions: Compose

Problem

We ask our customers to use a specific email address to report any issues they find in our external web pages.  We would like this inbox to integrate directly with our Zendesk implementation by creating a new ticket for each email.  

Solution

We can build a simple FLO that monitors the Gmail inbox, collects data from incoming emails, and creates a Zendesk ticket for each message.  Using an Azuqua Compose card, we can add any information we want to the new ticket as a comment.

Extend this FLO

This can FLO can be modified to use conditional logic with a Continue If card to only create tickets when an email meets specific criteria.  You can also use the Zendesk Search Organizations connector to search by the email’s from field to identify if the user already belongs to a Zendesk organization.

More Solution Templates

Extend your SaaS ecosystems native integrations by using pre-built API connectors to hundreds of applications and create integrations and automations with WNDYR's consulting team guiding you along every step of the way.