Privacy Policy

Last Updated: October 1, 2017

This Privacy Policy explains how Azuqua, Inc. (“Azuqua,” “we,” “us,” or “our”) collects, uses and shares your information. This Privacy Policy applies to information we collect when you use our website, www.azuqua.com, and any other websites under the azuqua.com domain (collectively, the “Sites”), our SaaS application integration platform and other online tools and services (together with the Sites, the “Services”), or when you otherwise interact with us.

By using the Service, you hereby warrant and represent that 1) you have read, understand and agree to all terms and conditions stated herein, including our Terms of Service, available at www.azuqua.com/terms, incorporated herein by reference, and 2) you are giving Azuqua permission to use and store such information consistent with this Privacy Policy and our Terms of Service. “You” refers to you, the person who is governed by this Privacy Policy.

1. INFORMATION COLLECTED

1.1 Information You Provide to Us. We collect personal information you provide directly to us which may include name, email address, mailing address, payment information, phone number, information about your company and current position, and any other information you provide to Azuqua voluntarily or which we deem reasonable or necessary for the purpose of providing our Service to you.

1.2 Log Information. When you access or use our Services, we automatically collect and store certain information in log files. We log information about your use of the Services, such as your Internet Protocol (IP) address, browser type, pages viewed, search terms, operating system, access times, and clickstream data.

1.3 Device Information. We may collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

1.4 Information Collected by Cookies and Other Tracking Technologies. We use various technologies to collect information when you visit our Site, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that may contain information such as your username and password to help us recognize the pages you have visited, improve User experience and future visits as well as direct more relevant advertisements. By gathering and remembering information about website preferences through cookies, we can provide a better web and marketing experience. Cookies do not give access to Users’ computers, and the information we collect through cookies does not include personal information. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails to help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

1.5 Information Collected From Other Sources. We may now or in the future receive information about you from third parties. For example, if you access our Site or Service through a third party connection, or connect an application to Azuqua, the third party may pass certain information about your use of its service to Azuqua. This information could include, but is not limited to, the User ID associated with your account, an access token necessary to access that service, and any information that you have permitted the third party to share with us. When we access these third party applications on your behalf, the third party application provides us with access to certain data. We will use, store and disclose this data in accordance with this Policy.

2. USE OF INFORMATION

We may use your information to:

  • Provide, maintain and improve our Services;

  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;

  • Contact and communicate with you about products, services, offers, promotions, and events offered by Azuqua and others, and provide news and information we think will be of interest to you;

  • Send you technical notices, updates, security alerts and support and administrative messages;

  • Respond to your comments, questions and requests and provide customer service;

  • Monitor and analyze trends, usage and activities in connection with our Services;

  • Operate, administer, enhance, personalize, analyze and improve upon our products, our Sites (including the content and advertisements on our Website), the Service, technologies, communications and relationship with you;Perform any other function that we believe in good faith is necessary to protect the security or integrity of our Sites, our business, or our products or services; or

  • For other purposes, as disclosed to you at the point of collection or as required or permitted by law.

3. SHARING OF INFORMATION

The information we collect from you, to the extent that it is private, is disclosed only in accordance with our Terms of Service and/or this Privacy Policy. We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;

  • In response to a request for information if we are required by, or believe disclosure is required by, any applicable law, regulation or legal process, including in connection with lawful requests by law enforcement, national security, or other public authorities;

  • Where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter;

  • If we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations to our Terms of Service, or as otherwise required by law third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities;

  • To protect the rights, property and safety of Azuqua or others;

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and

  • With your consent or at your direction, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.

Azuqua is not in the business of selling your information – we consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with third parties. Azuqua, like many businesses, sometimes hires, contracts, or otherwise retains other companies to perform business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

In situations where Azuqua discloses User information to any third parties acting as service providers or “agents” on behalf of Azuqua, Azuqua will require the recipient to protect and only use the disclosed User information in accordance with this Privacy Policy.

4. ACCESSING, EDITING, AND REMOVING YOUR INFORMATION

Users may, in some cases, be able to update or change the personal information they have provided to us by logging into the Service and editing their account. Although most changes occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such.

If you are an Azuqua customer and would like to gain access to, or request deletion of information we have collected as data controllers, please contact us at privacy@azuqua.com. We will use commercially reasonable efforts to respond to such queries within thirty (30) business days but are not liable for any failure to do so.

Azuqua has no direct relationship with the individuals, or companies with whom our customers may interact using the Service. Any such individual seeking access to, or who would like to correct, amend, or delete data which may be stored in the Service should direct the query to the applicable Azuqua customer acting as the data controller for such information.

5. DATA RETENTION

Azuqua will retain personal information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this personal information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service. Residual information about you may, from time to time, be retained in an Azuqua backup and/or database.

6. CHILDREN’S PERSONAL INFORMATION

Azuqua does not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Azuqua through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.

7. COOKIES

Our Site uses cookies to enable you to sign in to our Services and to help personalize your online experience. A cookie is a piece of text that is placed on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file. Many web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

7.1 Session Cookies. We utilize session cookies which allow us to uniquely identify your browser while you are logged in and to process your online transactions. Session cookies disappear from your computer when the web browser is closed or computer is turned off. We also utilize persistent cookies to make it easier to log into and use the Service. Persistent cookies remain on computers after the web browser is closed or the computer is turned off.

7.2 Advertising and Analytics. We allow others to serve advertisements on our behalf across the Internet and to provide analytics services on our behalf. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Azuqua and these entities to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. This Policy does not apply to, and we are not responsible for, third party cookies, web beacons, or other tracking technologies.

For more information about interest-based ads, or to opt out of having your web browsing information used in this way, please visit www.aboutads.info/choices. If you require more specific information as to the nature of the cookies utilized in the Service for purposes of fulfilling these obligations, please contact us by email at privacy@azuqua.com.

8. LINKS TO THIRD PARTY WEBSITES

The Site may contain links to third party websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. Azuqua cannot control and is not responsible for the privacy practices or content of such third party sites and applications. These third party websites are not screened for privacy or security issues by Azuqua, and you release us from any liability for the conduct of these third party websites.

This Privacy Policy, and any other policies in place, including any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Azuqua bears no responsibility for the information collected or used by any advertiser or third party website. This Policy applies only to information collected by the Service.

Azuqua encourages Users to be aware when they leave the Service, and to read the Privacy Policy and Terms of Service for each site you visit through third party links.

9. PUBLIC FORUMS

The Service offers publicly-accessible blogs or community forums. Please be aware that any information you provide in these blogs or forums may be read, collected, and used by others who access them. If you elect to post something in a public area of our Service, any personal information or content that you voluntarily disclose for posting to the Service, becomes available to the public, as controlled by any applicable privacy settings. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. To request removal of your personal information from our blog or community forum, contact us at privacy@azuqua.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

10. SECURITY

Azuqua is committed to protecting the security of personal information. We use a variety of security technologies and precautions to enhance the security of our Site and Service, and to help protect the confidentiality and security of personal information within the Service. For example, when you enter confidential information (such as login credentials or information submitted from within the Service) we encrypt the transmission of that information using secure socket layer technology (SSL). While we strive to protect your personal information, Azuqua cannot ensure or guarantee that the personal information or private communications you transmit to us always remains confidential or secure, so when you choose to provide personal information or private communications to us, you do so at your own risk. Azuqua is not responsible for the functionality or security measures of any third party.

11. HOSTING AND DATA TRANSFER

Azuqua primarily stores User information in the United States. Unless we expressly agree otherwise, Azuqua may host, transfer and process such information outside the United States or European Economic Area. In case Azuqua transfers data from one country to another, this Privacy Policy shall apply. When you access or use the Service, or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents, to the processing and transfer of information in and to the United States and other countries which may have different privacy laws from your or their country of residence.

12. YOUR CHOICES

12.1 Access Rights. If you are a resident of a country that provides you with the right to request a copy of the personal data Azuqua holds about you and/or to correct any inaccuracies within such data, and Azuqua is required by applicable laws to respond to such requests, then you may address such requests to the contact information provided in the “Contact Us” section below.  Azuqua will use reasonable efforts to supply, correct or delete information that we hold about you or to advise you if we are not required by applicable laws to comply with such requests.

12.2 Account Information. If you have registered for an account via our Services, you may update, correct or delete your account information by logging into your account online.

12.3 Cookies. Most web browsers are set to accept cookies by default. Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. Please note that our Sites may not be available or work properly once cookies are disabled.

12.4 Promotional Communications. If you would like to opt-out of getting marketing communications from Azuqua, please contact us at privacy@azuqua.com or follow the unsubscribe instructions included in such marketing emails. Even if you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you have elected to participate. By providing information to the Site that forms the basis of communication with you, such as contact information, you waive all rights to file complaints concerning unsolicited email from Azuqua since, by providing such information, you agree to receive communication from us or anyone else covered under this Privacy Policy.

12.5 Your Rights to Information about Sharing. Residents of California and residents of certain international countries may request certain details, pursuant to applicable laws, about how their information is shared with third parties for direct marketing purposes. If you are a resident of one of these jurisdictions and would like a copy of this notice, please contact privacy@azuqua.com.

13. CHANGES TO THIS PRIVACY POLICY

We may, at our sole discretion, modify, amend, or update our Privacy Policy from time to time. If we make any material changes to this Policy, we will either notify Users via email or via a prominent notice posted on our Site prior to the change becoming effective but will not be liable for any failure to do so. We encourage you to periodically review this page for the latest information on our privacy practices. When we amend this Privacy Policy, we will post the amended version here. Your continued use of our Service shall constitute your acceptance of any such changes to this Policy. The offer and acceptance of this contract are deemed to have occurred in the State of Washington.

14. CONTACT US

If you have questions regarding this Policy or about the privacy practices of Azuqua, please contact us at:

Azuqua, Inc.

2211 Elliott Avenue, Suite 300
Seattle, WA 98121 U.S.A

privacy@azuqua.com