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Break down silos between departments

 

FREQUENTLY ASKED QUESTIONS

What is a FLO?

A FLO is a workflow built on Azuqua. Each FLO has one event that starts it and can perform any number of tasks.

For example you can build a FLO to ensure that hot leads don’t start slipping away. This FLO would monitor the lead in Marketo and once the lead score hits your predefined “Hot” threshold, the FLO will kick off and look inside your Salesforce to find the right sales rep in the right territory, assign the lead to them and then send them a slack message notifying them of the assignment. You can also choose to notify the manager at different thresholds if the lead is not followed up on time.

Azuqua does not limit the number of Executions or records that pass through a FLO, as long as fair usage is conducted.

How do I get more FLOs?

Additional FLOs can be purchased in packs of 5 FLOs at a time for $200/month in the Basic plan, $320/mo in the Team plan, and $400/month in the Premier plan.

What is execution history?

Each time your FLO runs, it has “executed” once. Azuqua provides a log of all the executions of all your FLOs so that you can easily track and debug data synchronizations and automated processes.

What is file signaling, file handling and file manipulation?

File signaling means that Azuqua will pick up changes, both new and updates to files and send out notifications that the file has been created or changed. Signaling does not move files. If you want to know when a file has been changed, but don’t need the content, then file signaling is for you.

File handling implies moving files around when events are triggered. For example when a sales opportunity closes, Azuqua can automatically create a project workspace with all the relevant files needed to kick off the project OR When a contract is signed in Docusign, the sales order is kicked off and the PDF of the contract is attached to the order and then automatically archived in Dropbox.

File Manipulation is needed when you want to act on the data inside the file. For Example you have a CSV file that you keep updated with a list of product SKUs and these SKUs need to be synchronized in your Salesforce, Azuqua can parse the file, discover the changes and keep your Salesforce SKUs in sync with your Product Master file OR You need to extract information from multiple systems, produce a file and convert it to Excel before sending it on to one or multiple recipients via Secure FTP.

What are scheduled FLOs?

Azuqua gives customers the ability to schedule FLOs to run a predesignated time. Customers typically use this to run time based processes i.e. weekly reports into a CSV file, or run large operations at night time, or bulk synchronizations to reduce API calls.

What are custom security options?

For customers that have security requirements specific to their business, Azuqua is able to build custom security processes to meet those needs. We have created custom processes to satisfy the needs of financial services customers that have stringent security protocols beyond government regulations and worked with distributed KMS systems built in-house. Contact us to tell us about what you need.

Which app connections are available in each plan?

Click the plan below see all the available app connections.

Active Campaign
Allocadia
Asana
Bing
Box
Chatter
Concur
Desk
Docusign
Dropbox
Dynamics CRM Online
Egnyte
Eventbrite
FullContact
Gainsight
Get Satisfaction
GitHub
Gmail
Google Apps
Harvest
HipChat
Hubspot
Infusionsoft
Insightly
Intercom
Jira
Lighthouse
MailChimp
Mandrill
Marketo
Nintex
Office 365
Pipedrive
Salesforce
SendGrid
SharePoint
Slack
Smartsheet
Stripe
Sugar CRM
SumTotal
Survey Monkey
Trello
Twilio
Twitter
Workfront
Wrike
Yammer
Zendesk
Zoho CRM

All basic apps plus…
Apigee
AWS S3
Azure
Cvent
Dynamics CRM IFD
Freshservice
HP Haven OnDemand
HTTP
Jira Admin
MavenLink
Netsuite
Oracle Marketing Cloud (Eloqua)
Oracle Sales Cloud
Pivotal Cloud Foundry
Rally
ServiceNow
Slack Admin
Tableau
Whispir

On-premises instances are only available in the enterprise tier. Contact us to learn more about connections to your on-premises tools.

Why do I need implementation?

It takes less than an hour to set up your first FLO. However, most of our customers are using some combination of new and legacy processes that require specific understanding of the problem and Azuqua. Since Azuqua is fully committed to the success of every customer, every package comes with the customer services needed to make sure the right FLOs are set up. This roughly equates to 1 hour of time with an implementation specialist for the Basic plan, 2 hours for the Team plan, and 3 hours for the Premier plan. Enterprise customers will have custom packages for implementation, training, and ongoing support.

What is API publishing?

API publishing is an extremely powerful feature that allows anyone to create a public URL that will trigger an Azuqua FLO through the Azuqua API. This enables customers to trigger actions from a webform, an enterprise application, a mobile app… anywhere.

What types of permissions are available with Azuqua?

Azuqua is built for large, enterprise teams which means that security is one of the top features innately built into our product. Not only does Azuqua allow you to the control user access to specific FLOs and groups of FLOs, you can also control who has access to which applications. For example, marketing users might be limited to only creating FLOs that affect Marketo and Twitter while sales users can only make changes to Salesforce. Alternatively, maybe operations managers can create as many FLOs as they want that affect any application connected to Azuqua, but the rest of the sales, marketing, and support teams can only view the FLOs that are affecting them. See the full list of team permissions and how to use them here.

What is a financially backed SLA?

Azuqua powers many operations that are critical to the daily function of an enterprise. For those mission critical FLOs that simply can never fail, we can implement many layers of redundancy to make sure those FLOs always work and always work on time. Contact us to create financially guaranteed FLOs for your business.