Support Ticket Accelerator

Make complex support tickets actionable by connecting your ticketing platform with your go-to project management and communication applications.

 

The Support Ticket Accelerator blueprint provides support teams with an efficient and actionable place to resolve support tickets by automating the creation, assignment, and synchronization of projects between ticketing platforms, project management tools, and communication apps.

Overview

Sometimes support tickets require robust work management functionality. But the handoff and synchronization between support and project management tools  is a time-consuming and error-prone process. 

Ticket Accelerator connects support platforms like Zendesk, Freshdesk, and ServiceNow to project management tools like Wrike, Smartsheet, and Mavenlink.

This blueprint eliminates the manual steps of creating projects, copying and pasting data, assigning tasks, and syncing updates when progress is made. 

30% faster time-to-resolution

Solve tickets more efficiently by organizing project-based tickets in your project management application of choice. 

0% error rate

Eliminate human error caused by copying and pasting data between your support and project management applications.

100% of manual work automated

Make support tickets immediately actionable in a project management app by automating the busy work. 

Ticket Accelerator Blueprint

How it works

Go from zero to impact in days.

 

Step 1: Pick your blueprint

Identify which blueprints will have the biggest impact on your organization and schedule a demo.

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Step 2: Configure SaaS apps

Work with an Azuqua expert to authenticate your apps and tweak the blueprint so it can scale in your business environment.

Step 3: Turn it on

Activate your blueprint and convert a time-consuming manual process into a powerful push-button automation.

Want to see the Ticket Accelerator solution in action?

Contact us and a solution expert will guide you through a live demo.