Connect customer support and engineering.
Build products your customers will love.
The blueprint for customer-driven engineering offers a fully integrated, automated solution for efficient and error-free synchronization between customer ticketing platforms and technical task management applications.
Customer feedback is as valuable to product development as customer support. However, support teams often rely on manual processes to assign technical support tickets to engineering, create tasks in another application, track progress, and keep everyone up-to-date.
Azuqua connects support and engineering teams, enabling them to expedite resolution for technical customer issues, solve widespread product bugs, and operationalize the collection of customer feedback for future releases.
30% faster ticket resolution
Enable support and engineering to work faster by making tickets actionable in their application of choice.
0% error rate
Eliminate human error from your cross-application processes.
100% of manual work automated
Remove the headache associated with keeping multiple apps and teams in sync.
Customer-driven Engineering Blueprint
How it works
Go from zero to impact in days.
Step 1: Pick your blueprint
Identify which blueprints will have the biggest impact on your organization and schedule a demo.
Step 2: Configure SaaS apps
Work with an Azuqua expert to authenticate your apps and tweak the blueprint so it can scale in your business environment.
Step 3: Turn it on
Activate your blueprint and convert a time-consuming manual process into a powerful push-button automation.
Customer-Driven Engineering Webinar
Want to see Customer-driven Engineering in action?
Contact us and a solution expert will guide you through a live demo.