Customer-driven Engineering

Connect customer support and engineering. 
Build products your customers will love. 

 

The blueprint for customer-driven engineering offers a fully integrated, automated solution for efficient and error-free synchronization between customer ticketing platforms and technical task management applications.

Overview

Customer feedback is as valuable to product development as customer support. However, support teams often rely on manual processes to assign technical support tickets to engineering, create tasks in another application, track progress, and keep everyone up-to-date.

Azuqua connects support and engineering teams, enabling them to expedite resolution for technical customer issues, solve widespread product bugs, and operationalize the collection of customer feedback for future releases.

30% faster ticket resolution

Enable support and engineering to work faster by making tickets actionable in their application of choice.

0% error rate

Eliminate human error from your cross-application processes.

100% of manual work automated

Remove the headache associated with keeping multiple apps and teams in sync. 

Customer-driven Engineering Blueprint

How it works

Go from zero to impact in days.

 

Step 1: Pick your blueprint

Identify which blueprints will have the biggest impact on your organization and schedule a demo.

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Step 2: Configure SaaS apps

Work with an Azuqua expert to authenticate your apps and tweak the blueprint so it can scale in your business environment.

Step 3: Turn it on

Activate your blueprint and convert a time-consuming manual process into a powerful push-button automation.

Discover Customer-driven Engineering

See how our Customer-driven Engineering solution helps you solve technical tickets faster and break down barriers between engineering and customer support.

On the demo we will:

  • Discuss your use case and determine technical fit
  • Demo the blueprint in real-time
  • Review pricing and implementation details