3 Pillars of a Successful Customer Support System

3 Pillars of a Successful Customer Support System

How three ‘pillars’ defined our customer support process

We recently created a new Customer Support team and process from scratch. As a first step, we identified what we believed were the most important objectives to a successful customer support implementation:

  1. Align the customer support team with the product team
  2. Visibility and accountability in the customer support process
  3. Empower other teams in the organization by making customer feedback transparent

These objectives eventually became the ‘pillars’ that support our customer support process. Below, we’ve detailed how we used these pillars to promote awareness and customer support throughout our organization, and the tools we built to perpetuate that support.

Read more »

Slack Integrations for Project Management, Customer Experience, IT, and More

Slack Integrations for Project Management, Customer Experience, IT, and More

Slack is one of the most widely used communication platforms in professional organizations today. It allows individuals and teams to communicate efficiently and stay on the same page. So why not connect it to the rest of your applications and turn Slack into your central hub of productivity?

With Azuqua, this is easily achievable. Slack can be connected to Azuqua’s connector library of over 100 different applications. This includes all of your resources for project management, customer experience, IT, HR, marketing, sales, and more. You could even connect Slack with your own internal applications.

Workfront is one good example of a project management connection that can add tons of value. If a new issue is created in Workfront, it would be extremely convenient to have that issue information sent as a Slack message to everyone who needs it. Continue reading or watch the video below to find out exactly how to set up this connection with Azuqua in minutes.

Read more »

Google Sheets Database: Fast, Powerful, No Coding Necessary

Google Sheets Database: Fast, Powerful, No Coding Necessary

Leveraging the Power of the Google Sheets Database

In this guide, we’ll step through how to create a Google Sheets database, without any coding necessary. At the end of the guide, we provide a link to a free Azuqua workflow that allows you to get started using a Google Sheets database in less than five minutes (which is pretty awesome). This workflow allows you to read information from the Google Sheets database through an Azuqua workflow.

Read more »

Upcoming Events for April and May

Upcoming Events for April and May

Azuqua is getting all geared up for a busy month of traveling from one event to another to give demos and talk about connecting microservices. New York, Salt Lake City, Las Vegas, and Orlando are all on our list of cities so if you’re nearby or going to any of these events, stop by and say hi!

For more info about the specific events, continue reading below.

Read more »

Building Your Own Connector

Building Your Own Connector

So you want to build your own connector.

This week we announced custom connector capabilities for FLOs. Now, customers are able to build their own user-friendly connectors for their internal microservices, external APIs, and niche cloud applications so they can be continually be reused throughout their organization.

Today, we will walk you through an example of one of these custom connectors and provide information about connector creation so that you can start connecting anything to Azuqua right away.

Read more »

Announcing Custom Connectors for Azuqua!

Announcing Custom Connectors for Azuqua!

Customers have been building custom connectors onto the Azuqua platform for some time, but we heard feedback from customers (and internal connector developers) that we needed a more turnkey solution that turned connector development into a repeatable process. Our product and engineering team has been working on a solution for the past couple of months, and we’re proud to announce the availability of our new tool today!

Now, you can build new connectors on Azuqua incredibly fast.

Read more »