Upcoming Events for April and May

Upcoming Events for April and May

Azuqua is getting all geared up for a busy month of traveling from one event to another to give demos and talk about connecting microservices. New York, Salt Lake City, Las Vegas, and Orlando are all on our list of cities so if you’re nearby or going to any of these events, stop by and say hi!

For more info about the specific events, continue reading below.

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Building Your Own Connector

Building Your Own Connector

So you want to build your own connector.

This week we announced custom connector capabilities for FLOs. Now, customers are able to build their own user-friendly connectors for their internal microservices, external APIs, and niche cloud applications so they can be continually be reused throughout their organization.

Today, we will walk you through an example of one of these custom connectors and provide information about connector creation so that you can start connecting anything to Azuqua right away.

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Announcing Custom Connectors for Azuqua!

Announcing Custom Connectors for Azuqua!

Customers have been building custom connectors onto the Azuqua platform for some time, but we heard feedback from customers (and internal connector developers) that we needed a more turnkey solution that turned connector development into a repeatable process. Our product and engineering team has been working on a solution for the past couple of months, and we’re proud to announce the availability of our new tool today!

Now, you can build new connectors on Azuqua incredibly fast.

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Industry Roundup: Digital Transformation in the Supply Chain

Industry Roundup: Digital Transformation in the Supply Chain

Despite big investments in technology, supply chains are still wasting an overwhelming amount of time and money. The problem is that many supply chain teams still have yet to efficiently connect their numerous devices, large amount of data, and endless processes.

However, the good news is that some companies are doing this which means everyone can. We’ve collected some articles in order to give you a better idea of the current and future landscape of supply chains. Optimizing, automating, and connecting your entire supply chain are all covered. In the end, accomplishing this this leads to a more efficient and, most importantly, cheaper supply chain.

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The In-House Solution Trap: You’re Not as Fast as You Think

The In-House Solution Trap: You’re Not as Fast as You Think

So imagine your company wants to implement a new solution. Something like an automated workflow or an internal software architecture integration. Although the company could pay for another company to create and implement it for you, the IT team insists it can be created in-house faster and cheaper. Your company decides to give building it in-house a shot.

Fast forward 12 months and the solution still isn’t done. Or if it is done, it continually needs to be updated and maintained causing much more work for your IT team than ever expected. This isn’t the IT team’s fault, it’s simply the nature of in-house solutions. There is no way to develop them as effectively as companies whose entire purpose is to create these solutions.

Now you’ve wasted time, maybe more than a whole year, and you still don’t have a solution that is reliable, flexible, and scalable. Meanwhile, companies are passing by you because their solutions are able to keep pace with the market while yours isn’t even up and running yet.

But why is this an issue for IT? Shouldn’t it be easier than that?

Continue reading to find out why IT teams aren’t as fast as they think they are.

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Increasing Customer Satisfaction with Azuqua

Increasing Customer Satisfaction with Azuqua

The realm of customer experience continues to grow in importance. It’s key to realize that companies like Uber and Amazon are doing so well because of their amazing customer experiences.

As a company in the modern world, you need to be able to show customers that they are being heard when they have problems. When customers talk to a company’s representatives, those interactions will leave a lasting impression that shapes the way they see that company. Improving this interaction improves the customers’ impressions and customer experiences overall. Being able to efficiently and quickly respond to customers’ concerns using every channel out there will give your company an advantage over your competitors.

Continue reading to find out more about how Azuqua can improve your customer experience.

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New Zendesk Tickets Automatically Added into Salesforce and Slack – FLO of the Week

New Zendesk Tickets Automatically Added into Salesforce and Slack – FLO of the Week

Improving customer experience is one of the many ways that you can be a disruptor in your market. Being able to give customers connected, synchronized interactions across all of your platforms means that your customers and your employees will be happier and more efficient.

For example, if a new support ticket comes from a customer through Zendesk and your company also uses Salesforce, why not add that information as a new case in Salesforce? It’s something that, done manually, would take way too long to do for every single ticket. However, if that process can be automated, employees will be able to more efficiently offer support to customers. Also, they will know that all of the data they are seeing in Salesforce and Zendesk (or any other important applications) is accurate. You can even add on to this process to include things like Slack!

See a walkthrough of this integration and automation process below.

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