Supercharge  with Azuqua.

Learn how Azuqua lets you connect Zendesk to hundreds of cloud apps like Salesforce, Jira and Slack.

How Azuqua Improves Zendesk

Streamline Customer Experience

Sync data between Zendesk and other cloud applications for more informed customer conversations across teams.

Solve Tickets Faster

Automate error-prone manual processes and task handoff for improved efficiency between teams, so Zendesk tickets get resolved more quickly.

U

Create Actionable Insights

Surface customer data in each team’s application of choice so sales, customer service, and technical teams can respond to tickets in Zendesk faster.

Why Azuqua?

Azuqua combines a quick-to-build visual designer with extensive Zendesk knowledge and hundreds of comprehensive connectors to leading cloud applications.

Tailor-built automated processes leverage in-depth business logic and branching to rapidly solve the enterprise-level integration challenges that Smartsheet users face every day.

Customer information is often spread across multiple apps, from Salesforce to Marketo to Zendesk, making synchronization critical to keeping your customer service team up to date.

Effortlessly sync data across apps with Azuqua for a high level view in Zendesk, resulting in less time logging into multiple applications and less risk for manual errors, so you can spend more time solving customer problems.

Without notifications, it’s easy for tickets to become delayed as tasks are handed off between teams.

Azuqua solves for this by letting you keep tickets on track and teams on the same page with real-time notifications.

Build notifications that are specific to your business processes and based on custom triggers so that no customer gets left behind.

Save time and solve tickets faster by automating the manual, error prone tasks that hold back your customer service team.

With Azuqua, you can set up custom workflows that streamline task handoff, create and update tickets in multiple apps, and mold to the way your team operates.

“We believe that customer relationships matter more than ever. Our partnership with Azuqua empowers all types of organizations to seamlessly integrate their customer support functions with the rest of the business to enable them to work more intelligently and effectively; and always with the end customer in mind.”

Mike Zinne

VP of Customer Experience, Zendesk

Common Use Cases

Automate Your Customer Journey

Streamline customer onboarding by automatically creating onboarding tickets in Zendesk when an Opportunity is marked Closed Won in Salesforce. Sync customer data to notify Customer Success within Zendesk.

Keep Your Sales Team Informed

Give your sales team the information they need to keep customers happy and reduce churn. For example, you can set up a simple FLO to monitor for new tickets created in Zendesk, find the account owner in Salesforce, and send an automated slack message to the appropriate sales rep. 

Prioritize Bug Fixes

Improve visibility by automatically creating tickets in JIRA when an engineering ticket is created in Zendesk. Bi-directionally sync customer data and task details for a real time overview of ticket status within Zendesk.

All the Apps You Already Use

Azuqua’s library of over 100 connectors means that you can keep using the apps you love while making your whole team more productive.

Ready to get started?

 

What else can you do with Zendesk?

Events

Below are the Zendesk events that can kick off an automated workflow:

Actions

Below are the Zendesk actions that can be completed in an automated workflow: 

  • End User Contact Update
    Start a FLO when an end user updates their contact information
  • New Comment on Ticket
    Start a FLO when a new comment is added to a ticket
  • New Organization
    Start a FLO when a new organization is created
  • New Ticket
    Start a FLO when a new ticket is created
  • New User
    Start a FLO when a new user is added to Zendesk
  • Updated Organization
    Start a FLO when updates are made to any Zendesk organization
  • Updated Ticket
    Start a FLO when updates are made to any Zendesk ticket

  • Add User to Organization
    Add a user to an existing Zendesk organization
  • Attach File to Ticket
    Attach a file to a ticket by creating a new comment that uses file content from a previous card
  • Comment on Ticket
    Add a comment to an existing Zendesk ticket
  • Create Organization
    Create a new organization in Zendesk
  • Create Ticket
    Create a new ticket in Zendesk
  • Create User
    Create a new user in Zendesk
  • Download Attachment
    Download a specific attachment from Zendesk
Read More
  • Get Organization Tickets
    Get the information about all the current tickets in one organization
  • Get Organization Users
    Get the information about all the current users in one organization
  • Get Ticket Attachments
    Get all the attachments from a particular Zendesk ticket
  • Read Organization
    Get all the information about a specific organization
  • Read Ticket
    Get all the information about a specific ticket
  • Read User
    Get all the information about a specific user
  • Remove User from Organization
    Remove a Zendesk user from a particular organization
  • Search Organizations
    Search Zendesk for an organization based on a query
  • Search Tickets
    Search Zendesk for a ticket based on a query
  • Search Users
    Search Zendesk for a user based on a query
  • Suspend User
    Suspend an existing Zendesk user
  • Update Organization
    Update the information of an existing Zendesk organization
  • Update Ticket
    Update the information of an existing Zendesk ticket
  • Update User
    Update the information of an existing Zendesk user