Do More With SeviceNow
Learn how Azuqua lets you connect ServiceNow to hundreds of applications, making it easy to create powerful automations across your organization.
How Azuqua Extends ServiceNow
Streamline customer and employee experience
Eliminate manual work so your team can focus on delivering value to the customer instead of time-consuming repetitive tasks.
Get work done faster
Automate error-prone manual processes and task handoff for improved efficiency between teams, so you can improve productivity.
Improve data accuracy and visibility
Eliminate manual re-entry across applications so that data is always accurate and up to date.
Azuqua helps people integrate their business critical applications and create custom automations without any code or specialized skills.
What used to take months of custom development and large IT budgets can now be accomplished in days and for a fraction of the cost.
With Azuqua’s intuitive, powerful and reliable fully-managed platform, anyone can connect their apps and automate their work.
Common Use Cases
Sync Salesforce Cases with ServiceNow Incidents
Keep your sales and IT teams up to day by syncing Salesforce Cases and ServiceNow incidents. When a Salesforce Case is created, automatically create an incident in ServiceNow. To keep everyone on task, send a notification via Slack to the incident owner so they can get started.
Connect IT and Project Management
Automatically create projects in your project management solution (e.g. Workfront, Smartsheet, Asana, JIRA, Trello, etc.) based on ServiceNow incidents and a customizable set of routing rules. When the project reaches predefined milestones, update the ServiceNow ticket as appropriate and notify any relevant parties.
Show Customers Real Results
Automatically route incoming bug tickets to Jira and trigger alerts based on urgency. When an incident is created in ServiceNow or Zendesk, create a new ticket in Jira and sync incident data to keep engineering teams informed.
Comprehensive Connectors to Hundreds of Applications
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What else can you do with ServiceNow?
Below are the ServiceNow events that can kick off an automated workflow:
Below are the ServiceNow actions that can be completed in an automated workflow:
- New Change Request
Start a FLO when a new change request is created
- New Custom Record
Start a FLO when there is a new record in a custom table
- New Incident
Start a FLO when a new incident is created
- New Request
Start a FLO when a new request is created
- New Task
Start a FLO when a new task is created
- New Ticket
Start a FLO when a new ticket is created
- Updated Change Request
Start a FLO when a change request is updated
- Updated Custom Record
Start a FLO when a record in a custom table is updated
- Updated Incident
Start a FLO when an incident is updated
- Updated Request
Start a FLO when a request is updated
- Updated Task
Start a FLO when a task is updated
- Updated Ticket
Start a FLO when a ticket is updated
- Create Change Request
Create a new change request
- Create Custom Record
Create a new record in a custom table
- Create Incident
Create a new incident
- Download Attachment
Download an attachment from a table
- Read Change Request
Get all the information about an existing change request
- Read Company
Get all the information about an existing company
- Read Custom Record
Get all the information about an existing record in a custom table
- Read Group
Get all the information about an existing group
- Read Incident
Get all the information about an existing incident
- Read User
Get all the information about an existing user
- Search Change Requests
Search for an existing change request matching specified information
- Search Companies
Search for an existing company matching specified information
- Search Custom Records
Search for an existing record in a custom table matching specified information
- Search Groups
Search for an existing group or groups matching specified information
- Search Incidents
Search for an existing incident or incidents matching specified information
- Search Users
Search for an existing user matching specified information
- Update Change Request
Update an existing change request
- Update Custom Record
Update an existing record in a custom table
- Update Incident
Update an existing incident
- Upload Attachment
Upload an attachment to ServiceNow