Supercharge  with Azuqua.  

Learn how Azuqua lets you connect Jira to hundreds of cloud apps including Slack, ServiceNow, Zendesk, and Workfront.

What can Azuqua do for Jira?

Supercharge Cross-Team Collaboration

Share mission-critical status updates and notifications across teams – through the SaaS apps they use every day – including Salesforce, ServiceNow, and Zendesk.

Solve Issues & Tickets Faster

Improve the efficiency of your team and solve tickets faster by automating time-consuming manual tasks. 

U

Improve Data Accuracy and Visibility

Synchronize and share information across hundreds of SaaS apps so that data is always up-to-date across applications.  

“We reduced the time it takes us to invoice projects from the 35 days to 10. This is crucial to moderating cash flow and delivering projects to our partners.”

– Ronan Williams, Sr Business Systems Analyst, Live Group

When solving tickets requires collaboration across multiple teams and applications, synchronization is critical to keeping your tickets on track. 

By syncing custom fields, notes, and updates, you can eliminate manual re-entry and ensure that data is accurate and up to date in your team’s application of choice. 

For example, when a case has been created in Salesforce, sync case data and customer information into Jira so engineering has what they need to take action. 

Without notifications, it’s easy for tickets to become delayed as tasks are handed off between teams.

Azuqua solves for this by letting you build conditional notifications that are based on custom triggers so that no ticket falls behind.

For example, send a Slack notification to the task owner in Jira when a Smartsheet project requires custom development from the engineering team.

Save time and solve tickets faster by automating the manual, error prone tasks that hold back your team.

With Azuqua, you can set up custom workflows that streamline ticket handoff or create and update tickets based on actions that take place in other applications.

For example, automatically update the corresponding Zendesk ticket when an issue has been completed in Jira so you don’t have to log into multiple applications. 

Why Azuqua?

Azuqua combines a quick-to-build visual designer with extensive Jira knowledge and hundreds of comprehensive connectors to leading SaaS applications.

Azuqua’s powers tailor-built automated processes that use in-depth business logic and branching to rapidly solve the enterprise-level integration challenges that Jira users face every day.

Common Use Cases

Connect Engineering and Project Management Teams 

Get teams working in tandem by connecting Jira to your project management application. Use Azuqua to automate bi-directional synchronization of Jira issues, custom fields, and notes with project management apps like Workfront and Smartsheet. Create or update tasks in other apps and dynamically update Jira issues.

Solve Customer Issues Fast

Automatically route incoming bug tickets to Jira and trigger alerts based on urgency. When an incident is created in ServiceNow or Zendesk, create a new ticket in Jira and sync incident data to keep engineering teams informed.

Cross-Team Issue Tracking 

Connect Jira to your CRM and messaging apps like Slack to keep everyone in the loop and updated in real-time.

Monitor for product updates and bugs in Jira, identify coresponding accounts in Salesforce, and notify the Sales and Customer Support team via Slack. 

Pre-Built Connectors to the Apps You Already Use 

Ready to Get Started?

What else can you do with Jira?

Events

Below are the Jira events that can kick off an automated workflow:

Actions

Below are the Jira actions that can be completed in an automated workflow: 

  • Monitor Issue Created
    Start a FLO when a new issue is created in Jira
  • Monitor Issue Updated
    Start a FLO when an existing issue is updated in Jira
  • Webhook Issue Created
    Start a FLO based on a webhook when a new issue is created in Jira
  • Webhook Issue Deleted
    Start a FLO based on a webhook when an existing issue is deleted in Jira
  • Webhook Issue Transitioned
    Start a FLO based on a webhook when an existing issue is transitioned in Jira
  • Webhook Issue Updated
    Start a FLO based on a webhook when an existing issue is updated in Jira
  • Webhook New Comment
    Start a FLO based on a webhook when a new comment is created in Jira
  • Webhook New Work Log Entry
    Start a FLO based on a webhook when a new work log entry is created in Jira
  • Webhook Project Created
    Start a FLO based on a webhook when a new project is created in Jira
  • Webhook Project Updated
    Start a FLO based on a webhook when an existing project is updated in Jira
    • Add Issue to Sprint
      Add one or more issues to a Jira sprint by issue ID or key
    • Add User (ADMIN)
      Add a new user to Jira
    • Attach File to Issue
      Attach a file to an existing issue in Jira
    • Create Comment
      Add a comment to an existing issue in Jira
    • Create Project
      Create a new project in Jira
    • Create Sprint
      Create a new sprint in Jira
    • Delete Issue
      Delete an existing issue in Jira
    • Delete Project
      Delete an existing project in Jira
    • Delete Sprint
      Delete an existing sprint in Jira
    • Delete User (ADMIN)
      Delete an existing user from Jira
    • Download Attachment

      Download an existing attachment from Jira

    • Edit Issue

      Edit an existing issue in Jira

    • Edit Project

      Edit an existing project in Jira

Read More
  • Edit Sprint

    Edit an existing sprint in Jira

  • Filter Projects

    Search for existing projects in Jira based on a filter

  • List Issues

    Get all the issues from a single project in Jira

  • List Projects

    Get all the information about an existing Jira project based on its ID or key

  • List Work Logs

    Get all the information about an existing work log on an issue

  • Log Work

    Log work on a new issue in Jira

  • Read Issue

    Get all the information about an existing Jira ssue

  • Read Project

    Get all the information about an existing Jira project

  • Read Sprint

    Get all the information about an existing Jira sprint

  • Read Sprint Issues

    Get all the information about existing issues assigned to a particular sprint

  • Read User

    Get all the information about an existing Jira user

  • Search Issues

    Search for an issue based on specified information

  • Search Issues by JQL

    Search for an issue based on a JQL query

  • Search Projects

    Search for a project based on specified information

  • Search Projects by Issue

    Search for a project based on a specific issue

  • Search Users

    Search for a Jira user based on their real name, username, or email address

  • Transition Issue

    Transition an existing issue in Jira to a different stage