Join this webinar on Tuesday, February 13th at 10 am PST/1 pm EST, featuring Stephanie Dorman, SVP of Client Services at Mediaocean, Ted Smith, Director of Product Marketing at Zendesk, and Phill Ramey, Product Manager at Azuqua.
Choosing a new customer support solution requires hours of research and internal buy-in from a number of teams. Like any change to existing workflows, it can be hard to anticipate how it will impact your customer’s experience.
For Mediaocean, the move from a prominent CRM provider (a platform solution) to Zendesk was a win-win. In six weeks, client portal adoption increased by 305% and employee satisfaction rose by 40 points.
Join us for an honest conversation with Stephanie Dorman to hear how she evaluated platform vs. best-of-breed, and how implementing the right tools can help improve adoption and increase customer satisfaction.
Stephanie will also be joined by Phill Ramey, a cloud application integration expert from Azuqua, that will explain how to integrate best-of-breed solutions with other existing tools and workflows.
- Migrating to a Platform: Expectations vs. Reality
- Determining if Best-of-Breed is Right for You
- How to Maximize Your Stack by Integrating with the Right Partners
Register now and bring your questions for the live Q&A following the webinar.