Learn how to transform your customer experience by connecting Salesforce, JIRA, and your other SaaS apps to Zendesk in this previously recorded webinar.
Companies lose more than $62 billion every year due to poor customer service. With the best companies continually re-setting the bar and increasing customer expectations, companies who respond to customer service issues faster and provide a coordinated response will stand out and win business every time.
In this webinar, you’ll see real-world customer examples that demonstrate how customer-centric companies are quickly and easily connecting Zendesk to the SaaS apps they’re already using, including Salesforce, JIRA, and Google Drive, to ensure fast, effective customer responses.
Speakers Patrick Lawler, Director of Customer Success at Azuqua, and Steven Yi, Vice President of Marketing at Azuqua, explain how to:
- Prompt immediate action by sending SMS messages via Twilio when critical support tickets are created in Zendesk
- Connect your support team to your engineers by synchronizing and creating JIRA issues
- Get your entire account team on the same page by creating a new Salesforce record, and creating a custom Slack channel where sales, customer success, and support can collaborate together to solve customer issues.
View the entire webinar recording, including the pre-recorded live Q&A from the audience, at the link below.