Customer experience is a critical component of any business. We all expect the best, and ensuring a seamless customer journey is vital to a company’s success.
With the rise of cloud applications, it’s no surprise that companies are looking to solve their customer support woes with powerful SaaS applications. Zendesk is leading the pack by offering a customer service solution designed for companies who want to create customer relationships that are more meaningful, personal, and productive.
Zendesk faces the same issues that many SaaS products come head to head with. The rapid adoption of cloud applications means that teams and data are becoming scattered, leading to a disconnect between customer success teams and the critical customer data that is isolated in other applications.
Customers expect data to be accessible and for solutions to be actionable; to do this you have to connect your application ecosystem so that you can more readily solve your customers’ problems. Zendesk agrees and decided to meet this problem head on by partnering with Azuqua.
To learn more about our partnership with Zendesk, check out our Zendesk Marketplace Listing or stop by our booth at Relate 2017, Zendesk’s annual user conference, where we have teamed up as a Gold sponsor.
“We believe that customer relationships matter more than ever. Our partnership with Azuqua empowers all types of organizations to seamlessly integrate their customer support functions with the rest of the business to enable them to work more intelligently and effectively; and always with the end customer in mind.”
– Mike Zinne, VP of Customer Experience, Zendesk
How to Supercharge Zendesk
Azuqua enables you to streamline customer experience and improve cross-team collaboration by automating business processes between Zendesk and your other cloud applications and services.
Imagine if your teams could work in their application of choice while Azuqua syncs customer data across teams, eliminates manual entry, and automates the critical components of your workflow.
With hundreds of pre-built connectors, you can quickly connect Zendesk to other cloud applications to create a seamless customer experience. Zendesk users are often interested in connecting to applications like Slack, JIRA, ServiceNow, Salesforce, and Marketo.
How We’ve Seen Customers Connect Zendesk
Connect Zendesk to JIRA so you can improve cross-team visibility by automatically creating tickets in JIRA for new engineering/IT tasks. When an engineering/IT ticket is created in Zendesk, create a task in JIRA and bi-directionally sync customer data and task details between both tools to have a real time overview of ticket status all within Zendesk.
Connect Salesforce to Zendesk so you can streamline customer onboarding by automatically creating on-boarding tickets in Zendesk for new customers. When an Opportunity is marked Closed Won in Salesforce, your automated workflow will create an onboarding ticket in Zendesk, sync relevant customer information, and notify customer success to kick off on-boarding.
These examples only scratch the surface of what Azuqua can do to improve your customer journey. Zendesk customers like Netflix, Adroll, and Mediaocean have teamed up with Azuqua to do just that.